View the Latest Edition of Consumer Returns Here
Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Susan Waynelovich
Sr. Manager
Sony Electronics, Inc.
Check out the incredible speaker line-up to see who will be joining Susan.
Download The Latest AgendaDay 2
Wednesday, September 9th, 2015
08:35 Partnering To Open New Resale Channels
Susan Waynelovich, Senior Manager, Warranty Management, Sony
Jackson Dealey, Director, New Business Development, Liquidity Services Inc.
Returns management has changed significantly over the past 15 years and continues to evolve as a growing focus for organizations. The size scope and growth of the secondary market has forced top consumer brands and retailers - who have historically owned in-house returns refurbishment/management - to re-evaluate the components of a best-in-class returns solution. Winning solutions take cost structure, resale channels and recovery potential into consideration, along with the program's larger impact on brand perception and "A" good sales. Mike Ehlers, a 30-year veteran of Sony Electronics will share his experiences over the past two years building returns manageent solutions that work and the company's partnership with Liquidity Services to open new resale channels while increasing recovery and simplifying the returns management process.
Jackson Dealey, Director, New Business Development, Liquidity Services Inc.
Returns management has changed significantly over the past 15 years and continues to evolve as a growing focus for organizations. The size scope and growth of the secondary market has forced top consumer brands and retailers - who have historically owned in-house returns refurbishment/management - to re-evaluate the components of a best-in-class returns solution. Winning solutions take cost structure, resale channels and recovery potential into consideration, along with the program's larger impact on brand perception and "A" good sales. Mike Ehlers, a 30-year veteran of Sony Electronics will share his experiences over the past two years building returns manageent solutions that work and the company's partnership with Liquidity Services to open new resale channels while increasing recovery and simplifying the returns management process.