View the Latest Edition of Consumer Returns Here
Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Steve Koenig
Director, Industry Analysis
Consumer Electronics Association
Check out the incredible speaker line-up to see who will be joining Steve.
Download The Latest AgendaInteractive Roundtable Day: Improving The Out-Of-Box Experience And Customer Service To Reduce Returns
Sunday, August 9th, 2015
08:30 Consumer Electronics Industry Update
Steve Koenig, Director of Industry Analysis, Consumer Electronics Association
What are the latest hot products in consumer electronics and what are the expectations for the upcoming holiday season? One of the most anticipated sessions of Consumer Returns is the annual update from CEA Director of Industry Analysis Steve Koenig. Steve will address some of the hottest product categories - from automotive installed electronics, portable/home audio (headphones, Bluetooth speakers and soundbars) and video game consoles to streaming media players and wearable technology - and trends that are impacting your business. This presentation will also convey how these trends are impacting reverse logistics operations. The short lifecycle of many goods - i.e. tablets and smartphones - has necessitated a rapid reverse logistics process and utilization of secondary markets to capture value with returned inventory. Companies are also recognizing the increasing importance of assistance during device setup and emphasizing ease of use to avert returns.
What are the latest hot products in consumer electronics and what are the expectations for the upcoming holiday season? One of the most anticipated sessions of Consumer Returns is the annual update from CEA Director of Industry Analysis Steve Koenig. Steve will address some of the hottest product categories - from automotive installed electronics, portable/home audio (headphones, Bluetooth speakers and soundbars) and video game consoles to streaming media players and wearable technology - and trends that are impacting your business. This presentation will also convey how these trends are impacting reverse logistics operations. The short lifecycle of many goods - i.e. tablets and smartphones - has necessitated a rapid reverse logistics process and utilization of secondary markets to capture value with returned inventory. Companies are also recognizing the increasing importance of assistance during device setup and emphasizing ease of use to avert returns.