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Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Roy Garcia
Associate Director, Revere Logistics
Verizon Wireless
Day 2
Wednesday, September 9th, 2015
14:30 Bridging The Gap: Aligning Forward & Reverse Logistics
Dr. Annibal C. Sodero, Assistant Professor, Department of Supply Chain Management, University of Arkansas
Jeremy L. McClain, Senior Director, Reverse Flows and Supply Chain Inventory, Best Buy
Troy Kubat, Senior Director, Specialty & Reverse Logistics, Walmart
Roy Garcia, Associate Director, Reverse Logistics, Verizon Wireless
Is there enough communication between your forward and reverse supply chain teams? Many organizations see a gap that must be filled. How do we align forward and reverse strategy?
Jeremy L. McClain, Senior Director, Reverse Flows and Supply Chain Inventory, Best Buy
Troy Kubat, Senior Director, Specialty & Reverse Logistics, Walmart
Roy Garcia, Associate Director, Reverse Logistics, Verizon Wireless
Is there enough communication between your forward and reverse supply chain teams? Many organizations see a gap that must be filled. How do we align forward and reverse strategy?
Day 3
Friday, October 9th, 2015
11:05 Panel Session: Economic Considerations Around Refurbishment: Placing Product In The Best Condition/Channel/Market To Yield Maximum Recovery
Lee Gibson, Director, Reverse Logistics, Huawei Device USA
Michael Deaton, Director, Americas Repair Operations, Microsoft
Roy Garcia, Associate Director, Reverse Logistics, Verizon Wireless
Jack DeButts, Director, Returns Management, Spinnaker
Laurent Kitzinger, Business Development Manager, SoftThinks USA
Many OEMs overinvest in restoring their product to “like new”/A-grade. If a $500 laptop is returned to you, you shouldn’t spend hundreds repairing it but some OEMs struggle to identify what they’re spending and what their maximum threshold should be given the value of the
product. Just because you know how to make something beautiful again doesn’t mean that it makes economic sense to do so. In fact, in many cases it makes sense to sell ‘B’ or ‘C’ grade goods because there’s still a market for that product and a company can get better financial performance around it. Manufacturers need to place their product in the best condition/channel/market to yield maximum recovery.
Michael Deaton, Director, Americas Repair Operations, Microsoft
Roy Garcia, Associate Director, Reverse Logistics, Verizon Wireless
Jack DeButts, Director, Returns Management, Spinnaker
Laurent Kitzinger, Business Development Manager, SoftThinks USA
Many OEMs overinvest in restoring their product to “like new”/A-grade. If a $500 laptop is returned to you, you shouldn’t spend hundreds repairing it but some OEMs struggle to identify what they’re spending and what their maximum threshold should be given the value of the
product. Just because you know how to make something beautiful again doesn’t mean that it makes economic sense to do so. In fact, in many cases it makes sense to sell ‘B’ or ‘C’ grade goods because there’s still a market for that product and a company can get better financial performance around it. Manufacturers need to place their product in the best condition/channel/market to yield maximum recovery.