Rob Peters

Talking with your peers about how to confront shared business challenges is the most valuable part of this event. Consumer Returns 2014 has set aside seven hours across three days so OEMs, retailers and solutions providers can discuss current issues of importance. This is your opportunity to discuss ways to improve out-of-box experience, post sales support and methods for maximizing recovery rate.

Roundtable topics include (but are not limited to):

• What Clever Tactics Are Being Employed By Online Retailers To Reduce Returns? - Facilitated by Julie Brown, Senior Manager, North America Returns, Philips Consumer Lifestyle
• Optimizing Your Packaging To Reduce Costs While Remaining Environmentally Friendly - Facilitated by Nate Omann, Senior Manager, Services & After Sales, Best Buy
• Tracking Serial Returners: Retailer Experiences & The Growing Consumer Backlash - Facilitated by Sue Martin, Vice President, Customer Service, Newegg Inc.
• Solutions For Achieving Velocity, Recovery Rate And Control - Facilitated by Anthony Okoro, Senior Manager II, Business Incubation Group, eBay & Rick Ator, Business Development Manager, eBay
• Streamlining Your Reverse Logistics Process - Facilitated by Mike Erhardt, Manager, Business Development, ITAD, Lifecycle Solutions, Avnet Services & Monty Reagan, Director, Business Development, Avnet Services

• Innovation And Value Add In Aftermarket Services - Facilitated by Robert Peters, Solutions Architect, Teleplan International
  

In recent years there has been a shift in viewing aftermarket services as a cost mitigation to generating customer value add activities. In thinking about this shift:
1. What innovations helped you drive this change?
2. What innovations do you see as driving more value in the future?
3. Do you see a difference in the value provided by a service provider vs solutions provider? Consider a service provider as delivering a single or limited portion of the overall process and solutions provider delivering and/or managing the entire or significant portion of the process.

Talking with your peers about how to confront shared business challenges is the most valuable part of this event. Consumer Returns 2014 has set aside seven hours across three days so OEMs, retailers and solutions providers can discuss current issues of importance. This is your opportunity to discuss ways to improve out-of-box experience, post sales support and methods for maximizing recovery rate.

Roundtable topics include (but are not limited to):

• What Clever Tactics Are Being Employed By Online Retailers To Reduce Returns? - Facilitated by Julie Brown, Senior Manager, North America Returns, Philips Consumer Lifestyle
• Optimizing Your Packaging To Reduce Costs While Remaining Environmentally Friendly - Facilitated by Nate Omann, Senior Manager, Services & After Sales, Best Buy
• Tracking Serial Returners: Retailer Experiences & The Growing Consumer Backlash - Facilitated by Sue Martin, Vice President, Customer Service, Newegg Inc.
• Solutions For Achieving Velocity, Recovery Rate And Control - Facilitated by Anthony Okoro, Senior Manager II, Business Incubation Group, eBay & Rick Ator, Business Development Manager, eBay
• Streamlining Your Reverse Logistics Process - Facilitated by Mike Erhardt, Manager, Business Development, ITAD, Lifecycle Solutions, Avnet Services & Monty Reagan, Director, Business Development, Avnet Services

• Innovation And Value Add In Aftermarket Services - Facilitated by Robert Peters, Solutions Architect, Teleplan International
  

In recent years there has been a shift in viewing aftermarket services as a cost mitigation to generating customer value add activities. In thinking about this shift:
1. What innovations helped you drive this change?
2. What innovations do you see as driving more value in the future?
3. Do you see a difference in the value provided by a service provider vs solutions provider? Consider a service provider as delivering a single or limited portion of the overall process and solutions provider delivering and/or managing the entire or significant portion of the process.