View the Latest Edition of Consumer Returns Here
Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Rob Bromley
Returns and Refurbishment Operations Manager
Lenovo
Day 2
Wednesday, September 9th, 2015
11:45 Panel Session: Global Reverse Logistics: Identifying Appropriate Partners & Processes
Kunal Thakkar, Senior Vice President, North American Operations, Newegg Inc.
Amedio Palmieri, Executive Director, Western Manufacturing Operations, Lenovo
Chuck Johnston, Director of Repairs and Returns, The Home Depot
Dale Bailey, Service Partner Operations Manager, T-Mobile
If you’re selling into emerging markets, how are you approaching reverse logistics in those markets? You have the option of having carriers consolidate and ship product back, the option of holding the product there for testing and selling recertified items in that country. Given the supply chain costs associated with bringing product back, the economics of returns surely change. This panel discussion answers key questions around global reverse logistics. Who do you utilize as partners? And at what point will you want your own physical presence there?
Amedio Palmieri, Executive Director, Western Manufacturing Operations, Lenovo
Chuck Johnston, Director of Repairs and Returns, The Home Depot
Dale Bailey, Service Partner Operations Manager, T-Mobile
If you’re selling into emerging markets, how are you approaching reverse logistics in those markets? You have the option of having carriers consolidate and ship product back, the option of holding the product there for testing and selling recertified items in that country. Given the supply chain costs associated with bringing product back, the economics of returns surely change. This panel discussion answers key questions around global reverse logistics. Who do you utilize as partners? And at what point will you want your own physical presence there?
Day 3
Friday, October 9th, 2015
09:25 Leveraging Lean Six Sigma To Enable Improvements In Reverse Logistics Operations
Rob Bromley, Operations Manager, Lenovo National Returns Center
Lenovo implemented a new approach to continuous improvement by engaging cross-functional teams in a program called Bold Work Out. Lenovo’s Bold Work Out is modeled after GE’s Work Out program, developed by Jack Welch in the early 1990s. Through the implementation of this program, Lenovo has created operational flexibility to handle all brands, models and platforms of products, crafted work schedules enabling a seven day per week operation (at no additional cost) and created in-house test capabilities for refurbishment of all systems. This case study will enable attendees to:
Lenovo implemented a new approach to continuous improvement by engaging cross-functional teams in a program called Bold Work Out. Lenovo’s Bold Work Out is modeled after GE’s Work Out program, developed by Jack Welch in the early 1990s. Through the implementation of this program, Lenovo has created operational flexibility to handle all brands, models and platforms of products, crafted work schedules enabling a seven day per week operation (at no additional cost) and created in-house test capabilities for refurbishment of all systems. This case study will enable attendees to:
- Identify focus areas: Improving the efficiency of refurbishment, reducing cycle time, driving quality improvements
- Establish targets
- Roll out a program within their own organization with executive support