Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Rick Ator
Business Development Manager
eBay Inc.
Check out the incredible speaker line-up to see who will be joining Rick.
Download The Latest AgendaInteractive Roundtable Day: Improving The Out-Of-Box Experience And Customer Service To Reduce Returns
Sunday, August 9th, 2015
10:50 Roundtables
Roundtable topics include (but are not limited to):
- What Clever Tactics Are Being Employed By Online Retailers To Reduce Returns? - Facilitated by Julie Brown, Senior Manager, North America Returns, Philips Consumer Lifestyle
- Optimizing Your Packaging To Reduce Costs While Remaining Environmentally Friendly - Facilitated by Nate Omann, Senior Manager, Services & After Sales, Best Buy
- Tracking Serial Returners: Retailer Experiences & The Growing Consumer Backlash - Facilitated by Sue Martin, Vice President, Customer Service, Newegg Inc.
- Solutions For Achieving Velocity, Recovery Rate And Control - Facilitated by Anthony Okoro, Senior Manager II, Business Incubation Group, eBay & Rick Ator, Business Development Manager, eBay
- Streamlining Your Reverse Logistics Process - Facilitated by Mike Erhardt, Manager, Business Development, ITAD, Lifecycle Solutions, Avnet Services & Monty Reagan, Director, Business Development, Avnet Services
- Innovation And Value Add In Aftermarket Services - Facilitated by Robert Peters, Solutions Architect, Teleplan International
In recent years there has been a shift in viewing aftermarket services as a cost mitigation to generating customer value add activities. In thinking about this shift:
1. What innovations helped you drive this change?
2. What innovations do you see as driving more value in the future?
3. Do you see a difference in the value provided by a service provider vs solutions provider? Consider a service provider as delivering a single or limited portion of the overall process and solutions provider delivering and/or managing the entire or significant portion of the process.
14:00 Roundtables
Roundtable topics include (but are not limited to):
- What Clever Tactics Are Being Employed By Online Retailers To Reduce Returns? - Facilitated by Julie Brown, Senior Manager, North America Returns, Philips Consumer Lifestyle
- Optimizing Your Packaging To Reduce Costs While Remaining Environmentally Friendly - Facilitated by Nate Omann, Senior Manager, Services & After Sales, Best Buy
- Tracking Serial Returners: Retailer Experiences & The Growing Consumer Backlash - Facilitated by Sue Martin, Vice President, Customer Service, Newegg Inc.
- Solutions For Achieving Velocity, Recovery Rate And Control - Facilitated by Anthony Okoro, Senior Manager II, Business Incubation Group, eBay & Rick Ator, Business Development Manager, eBay
- Streamlining Your Reverse Logistics Process - Facilitated by Mike Erhardt, Manager, Business Development, ITAD, Lifecycle Solutions, Avnet Services & Monty Reagan, Director, Business Development, Avnet Services
- Innovation And Value Add In Aftermarket Services - Facilitated by Robert Peters, Solutions Architect, Teleplan International
1. What innovations helped you drive this change?
2. What innovations do you see as driving more value in the future?
3. Do you see a difference in the value provided by a service provider vs solutions provider? Consider a service provider as delivering a single or limited portion of the overall process and solutions provider delivering and/or managing the entire or significant portion of the process.