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Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Ric Spicer
Manager, Operations-E-commerce, Reverse Logistics
Sears
Day 2
Wednesday, September 9th, 2015
17:00 Roundtable Discussions
Talking with your peers about how to confront shared business challenges is the most valuable part of this event. Consumer Returns 2014 has set aside seven hours across three days so OEMs, retailers and solutions providers can discuss current issues of importance. This is your opportunity to discuss ways to improve out-of-box experience, post-sales support and methods for maximizing recovery rate.
1. How Do You Determine Appropriate Pricing For The Secondary Market? - Facilitated by Combiz Shams, Senior Warehouse Manager, Refurbishment, Belkin & Layth Hussain, Director, Operations, Americas, Belkin
2. Tackling The Dearth Of Information Systems For Reverse Logistics - Facilitated by Ric Spicer, Manager, Operations-E-Commerce, Reverse Logistics, Sears Holding Corporation
3. Establishing Full Cost Visibility Around The Reverse Supply Chain - Facilitated by Timothy Quinn, Manager of Logistics, Budget and Analysis, BJ's Wholesale Club
4. Wireless Returns: Addressing Third Party Software Conflicts - Facilitated by Lee Gibson, Director, Reverse Logistics, Huawei Device USA
5. More SKUs, More Problems? - Facilitated by Michael Ketzenberg, Associate Professor of Information and Operations Management, Mays Business School, Texas A&M University
6. Returns Issues Around White Goods - Facilitated by Michael Fahey, Vice President, Operations, Haier America
7. Returns Issues Around Small Appliances - Facilitated by Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions
8. The Value Of A Global Remarketing Process: Aligning Your Organization - Facilitiated by Robert Pignataro, Executive Vice President, Sales, FreeFlow
9. Online Consumer Education - Facilitated by Rubina Farooq, Director, Customer Operations, LG Electronics
1. How Do You Determine Appropriate Pricing For The Secondary Market? - Facilitated by Combiz Shams, Senior Warehouse Manager, Refurbishment, Belkin & Layth Hussain, Director, Operations, Americas, Belkin
2. Tackling The Dearth Of Information Systems For Reverse Logistics - Facilitated by Ric Spicer, Manager, Operations-E-Commerce, Reverse Logistics, Sears Holding Corporation
3. Establishing Full Cost Visibility Around The Reverse Supply Chain - Facilitated by Timothy Quinn, Manager of Logistics, Budget and Analysis, BJ's Wholesale Club
4. Wireless Returns: Addressing Third Party Software Conflicts - Facilitated by Lee Gibson, Director, Reverse Logistics, Huawei Device USA
5. More SKUs, More Problems? - Facilitated by Michael Ketzenberg, Associate Professor of Information and Operations Management, Mays Business School, Texas A&M University
6. Returns Issues Around White Goods - Facilitated by Michael Fahey, Vice President, Operations, Haier America
7. Returns Issues Around Small Appliances - Facilitated by Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions
8. The Value Of A Global Remarketing Process: Aligning Your Organization - Facilitiated by Robert Pignataro, Executive Vice President, Sales, FreeFlow
9. Online Consumer Education - Facilitated by Rubina Farooq, Director, Customer Operations, LG Electronics