View the Latest Edition of Consumer Returns Here
Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Laurent Kitzinger
Business Development Manager
SoftThinks USA
Check out the incredible speaker line-up to see who will be joining Laurent.
Download The Latest AgendaDay 3
Friday, October 9th, 2015
09:55 Innovation Spotlight: An Automated And Cost Effective Computing Devices Refurbishing Process
Laurent Kitzinger, Business Development Manager, SoftThinks USA
Refurbishers are facing an increasing number of challenges. They need to ensure their process exceeds customers’ expectations in terms of quality, meets regulations and still generates a profit. SoftThinks will present how one of its customers managed to solve this dilemma.
Refurbishers are facing an increasing number of challenges. They need to ensure their process exceeds customers’ expectations in terms of quality, meets regulations and still generates a profit. SoftThinks will present how one of its customers managed to solve this dilemma.
11:05 Panel Session: Economic Considerations Around Refurbishment: Placing Product In The Best Condition/Channel/Market To Yield Maximum Recovery
Lee Gibson, Director, Reverse Logistics, Huawei Device USA
Michael Deaton, Director, Americas Repair Operations, Microsoft
Roy Garcia, Associate Director, Reverse Logistics, Verizon Wireless
Jack DeButts, Director, Returns Management, Spinnaker
Laurent Kitzinger, Business Development Manager, SoftThinks USA
Many OEMs overinvest in restoring their product to “like new”/A-grade. If a $500 laptop is returned to you, you shouldn’t spend hundreds repairing it but some OEMs struggle to identify what they’re spending and what their maximum threshold should be given the value of the
product. Just because you know how to make something beautiful again doesn’t mean that it makes economic sense to do so. In fact, in many cases it makes sense to sell ‘B’ or ‘C’ grade goods because there’s still a market for that product and a company can get better financial performance around it. Manufacturers need to place their product in the best condition/channel/market to yield maximum recovery.
Michael Deaton, Director, Americas Repair Operations, Microsoft
Roy Garcia, Associate Director, Reverse Logistics, Verizon Wireless
Jack DeButts, Director, Returns Management, Spinnaker
Laurent Kitzinger, Business Development Manager, SoftThinks USA
Many OEMs overinvest in restoring their product to “like new”/A-grade. If a $500 laptop is returned to you, you shouldn’t spend hundreds repairing it but some OEMs struggle to identify what they’re spending and what their maximum threshold should be given the value of the
product. Just because you know how to make something beautiful again doesn’t mean that it makes economic sense to do so. In fact, in many cases it makes sense to sell ‘B’ or ‘C’ grade goods because there’s still a market for that product and a company can get better financial performance around it. Manufacturers need to place their product in the best condition/channel/market to yield maximum recovery.