Kathy Murphy

Steve Outain, Senior Manager, Reverse Logistics, Walmart
Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions
Jack DeButts, Director, Returns Management, Spinnaker
Christopher Mangan, Senior Partner, Director of Asset Acquisitions, Midas Exchange
Paul Baum, CEO, PlanITROI, Inc.

How are OEMs and retailers speedily moving their product at
the highest price available on the secondary market? This panel
session will share solutions and strategies.

• What are the best channels that retailers and OEMs are utilizing?
• Utilizing corporate barter to solve around some of the most painful and problematic inventories

Talking with your peers about how to confront shared business challenges is the most valuable part of this event. Consumer Returns 2014 has set aside seven hours across three days so OEMs, retailers and solutions providers can discuss current issues of importance. This is your opportunity to discuss ways to improve out-of-box experience, post-sales support and methods for maximizing recovery rate.

1. How Do You Determine Appropriate Pricing For The Secondary Market? - Facilitated by Combiz Shams, Senior Warehouse Manager, Refurbishment, Belkin & Layth Hussain, Director, Operations, Americas, Belkin
2. Tackling The Dearth Of Information Systems For Reverse Logistics - Facilitated by Ric Spicer, Manager, Operations-E-Commerce, Reverse Logistics, Sears Holding Corporation
3. Establishing Full Cost Visibility Around The Reverse Supply Chain - Facilitated by Timothy Quinn, Manager of Logistics, Budget and Analysis, BJ's Wholesale Club
4. Wireless Returns: Addressing Third Party Software Conflicts - Facilitated by Lee Gibson, Director, Reverse Logistics, Huawei Device USA
5. More SKUs, More Problems? - Facilitated by Michael Ketzenberg, Associate Professor of Information and Operations Management, Mays Business School, Texas A&M University
6. Returns Issues Around White Goods - Facilitated by Michael Fahey, Vice President, Operations, Haier America
7. Returns Issues Around Small Appliances - Facilitated by Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions
8. The Value Of A Global Remarketing Process: Aligning Your Organization - Facilitiated by Robert Pignataro, Executive Vice President, Sales, FreeFlow
9. Online Consumer Education - Facilitated by Rubina Farooq, Director, Customer Operations, LG Electronics

1. Best Practices In 3PL Management - Facilitated by Michael Ketzenberg, Associate Professor of Information and Operations Management, Mays Business School, Texas A&M University & Joyce Cruts, Director, Return Management, Acer America Corporation

2. Greening The Reverse Supply Chain: Tactics, Tools And Technology - Facilitated by Amy T. Augustine, Manager, Reverse Logistics, U.S. Cellular

3. Partnering For Sustainability: Developing A Recycling Program - Facilitated by Chuck Johnston, Director of Repair and Returns, The Home Depot

4. Identifying The Best Sales Channels For Refurbished Goods - Facilitated by Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions

5. Repair Partner Management - Facilitated by Doug Ugarte, Senior Vendor Manager, Handset Service & Reverse Logistics, ZTE USA, Inc.

6. Analyzing The Impacts Of Kill Switch Legislation - Facilitated by Ed Rayeski, Director, Handset & Device Support, ZTE USA Inc.