Joyce Cruts

1. Best Practices In 3PL Management - Facilitated by Michael Ketzenberg, Associate Professor of Information and Operations Management, Mays Business School, Texas A&M University & Joyce Cruts, Director, Return Management, Acer America Corporation

2. Greening The Reverse Supply Chain: Tactics, Tools And Technology - Facilitated by Amy T. Augustine, Manager, Reverse Logistics, U.S. Cellular

3. Partnering For Sustainability: Developing A Recycling Program - Facilitated by Chuck Johnston, Director of Repair and Returns, The Home Depot

4. Identifying The Best Sales Channels For Refurbished Goods - Facilitated by Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions

5. Repair Partner Management - Facilitated by Doug Ugarte, Senior Vendor Manager, Handset Service & Reverse Logistics, ZTE USA, Inc.

6. Analyzing The Impacts Of Kill Switch Legislation - Facilitated by Ed Rayeski, Director, Handset & Device Support, ZTE USA Inc.