View the Latest Edition of Consumer Returns Here
Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Jack DeButts
Director, Returns Management
Spinnaker
Check out the incredible speaker line-up to see who will be joining Jack.
Download The Latest AgendaDay 2
Wednesday, September 9th, 2015
14:00 Panel Session: Utilizing Secondary Marketplaces: How Do You Achieve The Highest Recovery With The Highest Volume?
Steve Outain, Senior Manager, Reverse Logistics, Walmart
Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions
Jack DeButts, Director, Returns Management, Spinnaker
Christopher Mangan, Senior Partner, Director of Asset Acquisitions, Midas Exchange
Paul Baum, CEO, PlanITROI, Inc.
How are OEMs and retailers speedily moving their product at
the highest price available on the secondary market? This panel
session will share solutions and strategies.
Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions
Jack DeButts, Director, Returns Management, Spinnaker
Christopher Mangan, Senior Partner, Director of Asset Acquisitions, Midas Exchange
Paul Baum, CEO, PlanITROI, Inc.
How are OEMs and retailers speedily moving their product at
the highest price available on the secondary market? This panel
session will share solutions and strategies.
- What are the best channels that retailers and OEMs are utilizing?
- Utilizing corporate barter to solve around some of the most painful and problematic inventories
Day 3
Friday, October 9th, 2015
11:05 Panel Session: Economic Considerations Around Refurbishment: Placing Product In The Best Condition/Channel/Market To Yield Maximum Recovery
Lee Gibson, Director, Reverse Logistics, Huawei Device USA
Michael Deaton, Director, Americas Repair Operations, Microsoft
Roy Garcia, Associate Director, Reverse Logistics, Verizon Wireless
Jack DeButts, Director, Returns Management, Spinnaker
Laurent Kitzinger, Business Development Manager, SoftThinks USA
Many OEMs overinvest in restoring their product to “like new”/A-grade. If a $500 laptop is returned to you, you shouldn’t spend hundreds repairing it but some OEMs struggle to identify what they’re spending and what their maximum threshold should be given the value of the
product. Just because you know how to make something beautiful again doesn’t mean that it makes economic sense to do so. In fact, in many cases it makes sense to sell ‘B’ or ‘C’ grade goods because there’s still a market for that product and a company can get better financial performance around it. Manufacturers need to place their product in the best condition/channel/market to yield maximum recovery.
Michael Deaton, Director, Americas Repair Operations, Microsoft
Roy Garcia, Associate Director, Reverse Logistics, Verizon Wireless
Jack DeButts, Director, Returns Management, Spinnaker
Laurent Kitzinger, Business Development Manager, SoftThinks USA
Many OEMs overinvest in restoring their product to “like new”/A-grade. If a $500 laptop is returned to you, you shouldn’t spend hundreds repairing it but some OEMs struggle to identify what they’re spending and what their maximum threshold should be given the value of the
product. Just because you know how to make something beautiful again doesn’t mean that it makes economic sense to do so. In fact, in many cases it makes sense to sell ‘B’ or ‘C’ grade goods because there’s still a market for that product and a company can get better financial performance around it. Manufacturers need to place their product in the best condition/channel/market to yield maximum recovery.