Duane Knecht

Vice President of Marketing and Business Development
CTDI

Duane started with CTDI in September of 1989 as Director of Quality, resulting in a complete overhaul and upgrade of CTDI's Quality System. Under Duane's leadership, CTDI has achieved many awards from our client base in the areas of Quality and Cost Services. He embarked upon and achieved ISO 9001 registration from Bellcore. He has actively participated in several industry forums including QuEST, RQM's Standards, NESAC, TRAC-F and several MWBE committees.

As Vice President of Sales & Marketing for CTDI since 1997, Duane's responsibilities include total customer relationship management and overall business growth through the development and execution of strategic marketing plans, the expansion of existing relationships, and the development of new strategic relationships with industry leading carriers and OEMs. To this end, one of Duane's primary objectives has been to develop repair and logistics relationships to better serve our end-user customers. Over the past ten years, CTDI has transitioned several major forward and reverse logistics programs to support our global customer base, positioning CTDI as a global leader in the telecom industry for high volume, time-critical global repair and logistics services.

Check out the incredible speaker line-up to see who will be joining Duane.

Download The Latest Agenda

Day 2

Wednesday, September 9th, 2015

14:00 Panel Session: Considerations When Outsourcing Reverse Logistics

Anthony Mitchell, Senior Director, Service, Huawei Device USA
John Komaromy, Director of Reverse Logistics, Sears Holding Corporation
Lisa Cotter, Senior Director, Supply Chain, Best Buy
Gregor Thompson, Vice President, Business Development, GENCO Retail Logistics
Duane Knecht, Vice President, Sales & Marketing, CTDI

Duane Knecht Vice President of Marketing and Business Development CTDI - See more at: http://consumerreturns.wbresearch.com/duane-knecht-speaker#sthash.N3cGuAm0.dpuf

If your company is considering outsourcing reverse logistics, this panel session is a must attend. Walk through the process - from preparing a request for information (RFI) to including consultants
knowledgeable in the outsourcing process to asking for a request for quote (RFQ). What are the pitfalls and opportunities when engaging with third party service providers? Learn how others have defined the costs of their operations and have used that as a basis for outsourcing.

Not an all or nothing proposition: Types of activities (return to vendor, liquidation, triage and repair) that can be outsourced
Is there a prototypical customer that may receive more benefit from outsourcing?
How can you establish that the benefits outweigh the costs and make the business case internally? How can service providers assist in that process?
How do you determine who best suits your needs in the selection process?
Weighing short term vs. long term costs
Ensuring providers can integrate with retailer systems and doso without requiring their IT group to spend an inordinate amount of time on the process
Measurement and accountability: How do you measure performance and make sure it’s right on an ongoing basis? What are the typical KPIs measured on an ongoing basis (I.e. turnaround time, turn on return to vendor, inventory accuracy)?