Chuck Johnston

Kunal Thakkar, Senior Vice President, North American Operations, Newegg Inc.
Amedio Palmieri, Executive Director, Western Manufacturing Operations, Lenovo
Chuck Johnston, Director of Repairs and Returns, The Home Depot
Dale Bailey, Service Partner Operations Manager, T-Mobile

If you’re selling into emerging markets, how are you approaching reverse logistics in those markets? You have the option of having carriers consolidate and ship product back, the option of holding the product there for testing and selling recertified items in that country. Given the supply chain costs associated with bringing product back, the economics of returns surely change. This panel discussion answers key questions around global reverse logistics. Who do you utilize as partners? And at what point will you want your own physical presence there?

Chuck Johnston, Director of Repair and Returns, The Home Depot
Dr. Annibal C. Sodero, Assistant Professor, Department of Supply Chain Management, University of Arkansas
Jeremy L. McClain, Senior Director, Reverse Flows and Supply Chain Inventory, Best Buy
Kristin Secreto, Vice President & General Manager, InComm Product Control

Omnichannel is an evolution of multichannel retailing. It is focused on a seamless customer experience across all channels - dotcom, brick and mortar, mobile, call center, etc.- in all transactions and interactions with a retail brand. Customers want a seamless shopping and return
experience. Nothing annoys them more than buying an item online and being restricted or challenged in returning an item to a physical store. In this sense, mastery of omnichannel will be key to retaining customers. There are a multitude of challenges these integrated experiences
bring to retailers and suppliers alike in the areas of inventory assortment and management, order fulfillment, policy management, promotions strategy management, and more. This panel discusses:

• Driving seamless integration of the online and store network: Ensuring that your customers see you as one system rather than multiple channels with separate inventory, delivery and returns practices.
• Inventory management challenges: When an algorithm decides that a buy online, deliver from store order makes sense to clear excess inventory, how do you handle that product coming back to you?
• Best practices for consumer returns management and return to vendor (RTV) management

1. Best Practices In 3PL Management - Facilitated by Michael Ketzenberg, Associate Professor of Information and Operations Management, Mays Business School, Texas A&M University & Joyce Cruts, Director, Return Management, Acer America Corporation

2. Greening The Reverse Supply Chain: Tactics, Tools And Technology - Facilitated by Amy T. Augustine, Manager, Reverse Logistics, U.S. Cellular

3. Partnering For Sustainability: Developing A Recycling Program - Facilitated by Chuck Johnston, Director of Repair and Returns, The Home Depot

4. Identifying The Best Sales Channels For Refurbished Goods - Facilitated by Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions

5. Repair Partner Management - Facilitated by Doug Ugarte, Senior Vendor Manager, Handset Service & Reverse Logistics, ZTE USA, Inc.

6. Analyzing The Impacts Of Kill Switch Legislation - Facilitated by Ed Rayeski, Director, Handset & Device Support, ZTE USA Inc.