View the Latest Edition of Consumer Returns Here
Consumer Returns Management 2014 (past event)
October 05 - 07, 2015
Westin Galleria Dallas, Dallas, TX
1-888-482-6012
Cary Decuir
Lead Fraud Investigator, Global Service Fraud
Dell
Check out the incredible speaker line-up to see who will be joining Cary.
Download The Latest AgendaDay 2
Wednesday, September 9th, 2015
15:50 Customer Experience Vs. Fraud Risk Management
Cary Decuir, Lead Investigator, Global Services Fraud, Dell
This presentation provides a look at how to balance the two, providing compelling arguments that demonstrate how fraud against your company adversely affects your legitimate customers. How do you prepare cases for law enforcement and criminal prosecution involvement? Now that we know what they did, what can we do about it? The number one reason for cases being declined is not a lack of criminal activity, it is the lack of presentation and delivery of information needed by law enforcement and prosecution.
This presentation provides a look at how to balance the two, providing compelling arguments that demonstrate how fraud against your company adversely affects your legitimate customers. How do you prepare cases for law enforcement and criminal prosecution involvement? Now that we know what they did, what can we do about it? The number one reason for cases being declined is not a lack of criminal activity, it is the lack of presentation and delivery of information needed by law enforcement and prosecution.