Anthony Mitchell

Anthony Mitchell, Senior Director, Service, Huawei Device USA
John Komaromy, Director of Reverse Logistics, Sears Holding Corporation
Lisa Cotter, Senior Director, Supply Chain, Best Buy
Gregor Thompson, Vice President, Business Development, GENCO Retail Logistics
Duane Knecht, Vice President, Sales & Marketing, CTDI

If your company is considering outsourcing reverse logistics, this panel session is a must attend. Walk through the process - from preparing a request for information (RFI) to including consultants
knowledgeable in the outsourcing process to asking for a request for quote (RFQ). What are the pitfalls and opportunities when engaging with third party service providers? Learn how others have defined the costs of their operations and have used that as a basis for outsourcing.

• Not an all or nothing proposition: Types of activities (return to vendor, liquidation, triage and repair) that can be outsourced
• Is there a prototypical customer that may receive more benefit from outsourcing?
• How can you establish that the benefits outweigh the costs and make the business case internally? How can service providers assist in that process?
• How do you determine who best suits your needs in the selection process?
• Weighing short term vs. long term costs
• Ensuring providers can integrate with retailer systems and doso without requiring their IT group to spend an inordinate amount of time on the process
• Measurement and accountability: How do you measure performance and make sure it’s right on an ongoing basis? What are the typical KPIs measured on an ongoing basis (I.e. turnaround time, turn on return to vendor, inventory accuracy)?

Tony Sciarrotta, Former Director of Asset Recovery, Philips Consumer Lifestyle
Timothy Quinn, Manager of Logistics, Budget and Analysis, BJ's Wholesale Club
Anthony Mitchell, Senior Director, Service, Huawei Device USA
Jodi Meyer, Returns Recovery Manager, Colony Brands

The team behind Worldwide Business Research’s (WBR) Consumer Returns conference – with help from an advisory board of senior-level reverse logistics, supply chain and operations executives from international companies – has created a benchmarking survey that will be distributed online prior to the conference. The survey asks firms about their returns reduction strategies and plans to further optimize their reverse supply chain, while looking ahead to 2015 and what changes may be in store. One of the benefits of attending will be a thorough analysis of the survey results with members of the advisory board.