Amy Augustine

Manager, Reverse Logistics
US Cellular

Ms. Augustine is currentlythe Manager of Reverse Logistics for U.S. Cellular®. Before moving to the Reverse Logistics Team,Amy was a manager on the Supply Chain Effectiveness Team in the Device SupplyChain Group for U.S. Cellular®. She has been with U.S. Cellular® for 5 years.Prior to her work at U.S. Cellular®, Ms. Augustine spent almost 10 years in theconsulting world working for KPMG, BearingPoint and The Revere Group. Her focushas been on process improvement, project management, software implementationsand business analysis. Most recently, she is responsible for leading anddeveloping the team of associates that manage Reverse Logistics and theTest/Repair of devices for U.S. Cellular®. Ms. Augustine has also led a team of supply chain resources in launchinga national retailer for U.S. Cellular. Ms. Augustine has done supply chain workfor both the public and private sectors. She started her career with Intergraphworking to implement drawing control systems for P&G. Ms. Augustine iscurrently a mentor in the Lockheed Martin Leadership Institute at MiamiUniversity in Oxford, OH.

Ms. Augustine holds a Bachelors of AppliedScience from Miami University where she majored in Engineering Management witha Specialty in Manufacturing Engineering. She also holds an M.B.A. from LoyolaUniversity Chicago in Operations Management and International Business.

Check out the incredible speaker line-up to see who will be joining Amy.

Download The Latest Agenda

Day 2

Wednesday, September 9th, 2015

16:10 Panel Session: Improving Your Supply Chain Communication On Quality And Product Complaints

Ed Rayeski, Director, Handset & Device Support, ZTE USA, Inc.
Amy T. Augustine, Manager, Reverse Logistics, U.S. Cellular
Michael Deaton, Director, Americas Repair Operations, Microsoft
John Meagher, Director, Service Operations, Samsung Telecommunications America

Quality is a make or break function. Poor quality not only impacts return rates but also erodes trust in your brand, given that consumers talk to one another about their experiences and shape the attitudes of their peers toward your brand. Wireless OEMs and carriers face a particularly challenging quality environment. Increasingly global development makes it difficult to communicate throughout the supply chain and needed changes must be applied across a host of different programs, while being incorporated into next generation design. An added challenge is that OEMs are often receiving product feedback from carrier call centers and are one step removed from the customer. What's truly wrong with a product can often be distorted. This panel session will consider some of the principal challenges. Attendees will learn how to:

Get closer to the customer: How can OEMs directly access their customers and identify what issues exist in the field? How can you proactively reach users (i.e. social channels - Facebook and Twitter) and provide solutions to help them?
Overcome organizational structures that are not always set up to enable good quality follow through and responsiveness: OEMs may fix an issue with one product but the carrier's expectation is that all products to follow will contain the same fix and that's where OEMs often fall down - when they don't have a good mechanism with R&D to kill the issue across multiple programs
Ensure the quality level of suppliers and sub-suppliers: How do you ensure the quality levels of suppliers and sub-suppliers so some simple component/assembly is not your undoing?

Day 3

Friday, October 9th, 2015

13:15 Roundtable Discussions

1. Best Practices In 3PL Management - Facilitated by Michael Ketzenberg, Associate Professor of Information and Operations Management, Mays Business School, Texas A&M University & Joyce Cruts, Director, Return Management, Acer America Corporation

2. Greening The Reverse Supply Chain: Tactics, Tools And Technology - Facilitated by Amy T. Augustine, Manager, Reverse Logistics, U.S. Cellular

3. Partnering For Sustainability: Developing A Recycling Program - Facilitated by Chuck Johnston, Director of Repair and Returns, The Home Depot

4. Identifying The Best Sales Channels For Refurbished Goods - Facilitated by Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions

5. Repair Partner Management - Facilitated by Doug Ugarte, Senior Vendor Manager, Handset Service & Reverse Logistics, ZTE USA, Inc.

6. Analyzing The Impacts Of Kill Switch Legislation - Facilitated by Ed Rayeski, Director, Handset & Device Support, ZTE USA Inc.